If you have any queries about your booking or need further information don’t hesitate to contact our Visitor Experience team by calling 020 7845 4600 using option 7 from Monday to Friday 10.00 – 17.00. At the weekend, please email visitor@somersethouse.org.uk and one of our duty managers will respond.
As your safety is our priority we wanted to make you aware of the measures that will be in place on the evening of the performance. It’s important to us that you have an enjoyable evening in a safe and welcoming environment.
To help us achieve this, please adhere to the following instructions:
· Entry to the event will take place from Victoria Embankment entrance only.
· Please arrive at Somerset House 20 minutes before the performance time. The performance will start at the advertised time and due to the nature of the performance latecomers will not be admitted.
· Ticket touting is strictly prohibited. Tickets may not be resold, advertised for re-sale or transferred and may be used only by the purchaser for the time and date booked.
· It is advised that this is an immersive performance containing themes of an adult nature, which is suitable for ages 14+
· You will be asked to walk a short distance during the performances on cobblestones, so please wear appropriate, flat footwear. Visitors wearing inappropriate footwear will be refused entry for safety reasons. The performance area is without seating, and the route will include negotiating narrow pathways, uneven flooring and staircases. If you have any concerns about standing for extended periods or if you have any accessibility requirements, please contact our Visitor Experience team in advance of the performance
· The lighting will be low level and the performance contains moments of darkness, strobe lighting, loud music and flashing lights.
· Please be aware that there are no cloakroom facilities available for this performance. Limit any bags to one small personal item that can be carried easily on your person throughout the performance. There are left luggage facilities available in Charing Cross train station.
· Licensed bars and restaurants are available on-site.
· No cameras, video cameras or audio recording devices are permitted.
· Somerset House reserves the right to refuse entry.